PRIVACY POLICY
What is personal information
Alentejo Living treats with profound respect and seriousness the safeguarding of its Guests' privacy about the Guest as an individual, such as name, birth country, address, age, gender, e-mail, telephone number, credit card information, preferences and specific requests stated before, during or after the stay, including digital correspondence exchange. This data will be collected only with the Guest’s prior consent and processed in compliance with the European Union legislation on the General Data Protection Regulation.
Why personal information is collected
Our mission is to present the Guest with a superior customer service. Personal information is collected to assist Alentejo Living in making a reservation for a Guest and to aid in providing the services requested by the guest. By keeping this data, Alentejo Living improves the service delivered to the Guest every time there is a returning guest, allows the Guest and Alentejo Living to confirm prior transactions and reconcile statements or invoices, and helps keep the Guest informed of latest offers or other information that may be of their interest. If the Guest wishes not to receive information from Alentejo Living, that request can be made on their registration card upon stay or through an e-mail to info@alentejo-living.com.
How personal information is collected
On the Alentejo Living website
Please see the Cookies Policy below.
When making a reservation
At the time of making a reservation on the Alentejo Living website, the guest will be required to complete a reservation profile, which will contain personal information such as name, address, contact details, information about children (name, date of birth, age), as well as guarantee and deposit information needed to secure the reservation, such as a credit card number. By transmitting personal information, the Guest acknowledges and agrees to the terms and conditions contained in this Privacy Policy. Due to the sensitive nature of the information provided, the reservation system is secure, protecting the Guest's credit card number with Secure Socket Layer (SSL) encryption technology, transmitting it on a private network.
During the stay
During the stay, Alentejo Living may record the Guest’s data to properly assemble a portfolio, which helps in case the guest wants to stay in one of the houses again, to set room rates, and to record expenses billed to that guest. This information is also recorded for Alentejo Living to comply with financial reporting requirements, including those imposed by auditors and government regulators. Certain information may be collected as required by local laws (e.g. passport data for SEF). Information concerning the Guest’s stay may also be stored (e.g. health issues, special requests, service issues). This data is kept in Alentejo Living’s property management system and is combined with information from previous visits. Any documents the Guest sends to Alentejo Living before, during, or following the stay (letters, comment cards, e-mails, and similar forms of communication) may also be retained. This information may be shared with Alentejo Living employees.
How we store personal information
Alentejo Living stores personal information in a secure location, whether in a database or filing cabinet. Measures are taken to ensure that only designated individuals have access to this information. To serve its Guests better and in a more personalized manner, the Guest’s profile is stored in the Management Systems, the central reservations platform for houses and the restaurant. Other transaction information is kept, such as the number of stays and nights of each stay.
What personal information may be provided to third parties
Agents, contractors, or third-party service providers of Alentejo Living may receive the Guest’s personal information while providing services to Alentejo Living, so that Alentejo Living can respond more effectively to the Guest's needs. Using contractual or other arrangements, Alentejo Living ensures these parties protect personal information in a manner consistent with this Privacy Policy.
Guest information will only be shared without consent outside Alentejo Living services when:
Required or authorized by law (e.g. legal subpoena)
Required to provide the Guest with requested services, implying consent (e.g. car rental)
The stay has been paid for by a third party (billing information will be provided to that party)
If Alentejo Living suspects unlawful activity, it may investigate and/or report findings to law enforcement agencies.
Retention time for personal information
Personal information will be stored for the minimum period required by law for any hotel unit (5 years). It may be stored indefinitely by Alentejo Living if there is a business purpose for doing so. Periodically, and if the Guest has not stayed at any of the houses for an extended period, personal information may be deleted.
Access, change and delete personal information
The Guest may access, correct, add, update, or delete their personal data by contacting Alentejo Living at info@alentejo-living.com. Alentejo Living may request a copy of a valid identification document to protect the Guest's privacy and confirm identity before making any changes.
Privacy Policy enquiries
Any enquiries related to this Privacy Policy should be sent to info@alentejo-living.com.
COOKIES POLICY
Why we use cookies
We use cookies on our website to improve performance and user experience.
What are cookies?
Cookies are small text files stored on the user’s computer or mobile device through the web browser, retaining only preference-related information and not personal data. They help the website recognize the user’s device and do not collect personal identification data, only generic information such as how the user arrived on the site, how they use it, or which country they are accessing from.
The user can choose to be notified of cookie use or block cookie entry via browser settings. Refusing cookies may impact access to certain areas of the website or tailored information.
What are cookies for?
Cookies help determine the usefulness, interest, and number of accesses users give to a website, allowing for faster, more efficient navigation and removing the need to repeatedly enter the same information.
How to manage cookies
All internet browsers allow the user to accept, decline, or delete cookies via browser settings. After authorizing cookies, the user may disable them at any time. Instructions can be found in the browser’s help section or from the browser provider.